SHIPPING & HANDLING
On occasion K-Gloss offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically. To keep updated with our latest shipping promotions sign up to K-Gloss, we ship to most countries worldwide via USPS or UPS for all domestic and international packages.
Domestic, all states within the USA
Retail Ground™ (2 to 8 days) — $6.65
Priority Mail® (1 to 3 days) — $17.05
Priority Mail Express® (Overnight) — $21.18
International Shipping
$10 flat fee per order and $16.75 flat fee per item for all international countries we ship to worldwide
Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm
The processing time for orders is 1-3 business days. After that, delivery time within the United States is 2-8 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS or UPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
*Please note pricing may vary upon weight and additional item*
RETURNS AND EXCHANGES
Free returns on all US orders only!
All orders that are cancelled within 30 days of purchase will be fully refunded. All orders that are cancelled after 30 days purchase are not eligible for any refund and are final.
Subject to the terms above, all Products can be returned. To return, the item needs to be shipped back. You are responsible for all shipping fees on returns. In the case of a returned item, we offer a replacement product. No store credit will be given for refunds.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kgloss.io
Shipping
To return your product, send us an email at info@kgloss.com or
K-Gloss Receivable
130 Carolyn Blvd, Unit H, Farmingdale
New York 11735
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PAYMENT INFORMATION
We accept MasterCard, Visa, American Express and PayPal.